Is Shopify down?
shopify.com · Shopping & delivery · official status page
Shopify has recorded 100.0% uptime over the last 5 days, with no outage. It answers our checks in 206 ms on average.
No problems detected
Shopify answered our last automated check normally, 11 minutes ago. If it is not working for you, the problem is most likely local - Your connection, your DNS resolver, a cached page, or an extension.
Shopify problem reports in the last 24 hours
Counted in 15-minute buckets from reports submitted on this site. This is a user signal - A tall bar means people are complaining, not that our check failed.
No reports in the last 24 hours.
If Shopify is not working for you, tell us and the chart starts here.
Response time from our automated checks
The last 24 checks of https://www.shopify.com/ from our network. Bar height is the response time; the tallest bar is the slowest.
- Answered normally
- Slow to answer
- No usable answer
Having a problem with Shopify?
Tell us what is not working. Reports go straight onto the 24-hour chart above and help other people see a problem before any company admits to one. 0 reports in the last 24 hours.
About Shopify outages
Most people never visit shopify.com but shop on Shopify constantly, because the platform hosts a very large share of independent online retail. A Shopify incident therefore looks like dozens of unrelated small stores breaking at once.
The components with separate availability are the storefront, checkout, the admin used by merchants, the POS system in physical shops, and the API that apps and integrations depend on. Checkout is the critical path and Shopify keeps it deliberately isolated, which is why storefronts often stay browsable during an admin outage. Merchants feel a different set of problems: Orders not syncing to fulfilment apps, inventory drifting, and payouts delayed. Black Friday and Cyber Monday are the platform's stress test and Shopify publishes real-time aggregate traffic during them. Status is reported at shopifystatus.com with component and regional detail.
What to do if Shopify is not working for you
Is it them or you?
Our last check reached shopify.com normally, from a different network, resolver and route than yours. If it is broken for you, the fault is most likely local or too narrow for a single probe to see. Run the check again now to confirm.
The first thing worth trying
Do not resubmit an order you are unsure about. Confirmation emails run late under load. Check your order history before trying again, or you will buy it twice.
How shopping & delivery services typically fail
Products browse perfectly, the basket fails. Queue pages appear. Orders may complete but confirmation emails arrive hours later, which causes a second wave of duplicate orders from people who assumed failure. The rest of the steps, and why this category breaks the way it does, are on our shopping & delivery status page, with more background in what an overload error looks like.
The link below unfurls into a live card showing the verdict, so whoever you send it to sees the evidence rather than your word for it.
Put a live badge on your own site
An SVG that always shows Shopify’s current state, updated from our checks. Works in a README, a status dashboard or a footer.
Free, no account, and it will keep working. We ask nothing in return beyond the link back.
Shopify measured against its peers
How it compares with other shopping & delivery services
Over the last 30 days Shopify ranks 3 of 7 shopping & delivery services we monitor, measured on recorded uptime. The category averages 100.0%, and Shopify sits at 100.0%. The steadiest in this group is Amazon.
On speed, Shopify answers our checks in about 206 ms against a category average of 201 ms - Slower than its peers. Response time is not availability, but a service drifting well above its own normal is often the first sign of trouble.
What the last 24 checks looked like
Across the most recent 24 checks, the quickest response was 132 ms and the slowest 312 ms, against a 30-day average of 206 ms. The chart above plots each one, so a widening spread is visible before it becomes an outage.
All figures are our own measurements, taken every 20 minutes from one network. What that can and cannot see is set out in the methodology, and every shopping & delivery service is listed on the category page.
The server that answered Mostly hidden
- IP address
- 104.18.42.163 and 1 other
- Server
- Hidden until you sign in
- Powered by
- Hidden until you sign in
- Content type
- Hidden until you sign in
- Declared size
- Hidden until you sign in
- Transport and HSTS
- Hidden until you sign in
Five more fields about the server behind shopify.com.
Free, one click with Google, and nothing is posted or shared. We ask because the lookups behind this cost us real requests to other people’s servers.
Read from our last sweep of shopify.com, not requested when you opened this page.
Certificate Mostly hidden
- Status
- Valid
- Issued to
- Hidden until you sign in
- Issued by
- Hidden until you sign in
- Valid from
- Hidden until you sign in
- Expires
- Hidden until you sign in
- Protocol and cipher
- Hidden until you sign in
Who issued it, what it covers and exactly when it expires.
Free, one click with Google, and nothing is posted or shared. We ask because the lookups behind this cost us real requests to other people’s servers.
An expired certificate stops browsers loading a site entirely while the server itself stays perfectly healthy, which is why we track it beside the uptime figure. Check it yourself.
Shopify status: Common questions
Is Shopify down right now?
Shopify is up and responding normally. This page is refreshed by an automated check that runs every 20 minutes from an independent network, and by reports from visitors.
Why can I not reach Shopify when you say it is up?
Because an outage can be partial. Our check runs from one network and asks for one page. Your problem may be regional, may affect only the mobile app, or may be local to your connection, DNS resolver or browser cache.
How reliable is Shopify?
Shopify has been reachable for 100.0% of the last 5 days we have measured, with 0 seconds of recorded downtime.
Does Shopify have an official status page?
Yes - Shopify publishes one at https://www.shopifystatus.com/. It is the authoritative source for confirmed incidents, though official pages usually update after user reports have already peaked.
Shopify discussion
Useful comments say what broke, roughly where you are and roughly when it started - That is what turns a pile of complaints into something other people can act on. Links are shown as plain text and carry no SEO value, so there is nothing here worth spamming.