Is Rakuten down?
rakuten.co.jp · Shopping & delivery
Rakuten has recorded 100.0% uptime over the last 2 days, with no outage. It answers our checks in 5499 ms on average.
Responding slowly
Rakuten is responding, but much more slowly than normal. Expect timeouts, half-loaded pages and actions that fail on the first attempt. Last checked just now.
Rakuten problem reports in the last 24 hours
Counted in 15-minute buckets from reports submitted on this site. This is a user signal - A tall bar means people are complaining, not that our check failed.
No reports in the last 24 hours.
If Rakuten is not working for you, tell us and the chart starts here.
Response time from our automated checks
The last 24 checks of https://www.rakuten.co.jp/ from our network. Bar height is the response time; the tallest bar is the slowest.
- Answered normally
- Slow to answer
- No usable answer
Having a problem with Rakuten?
Tell us what is not working. Reports go straight onto the 24-hour chart above and help other people see a problem before any company admits to one. 0 reports in the last 24 hours.
About Rakuten outages
Rakuten sits at number 55 on the worldwide traffic ranking with about 70.8M organic visits a month, and the address it resolves to belongs to Japan Network Information Center. Rakuten answers on a single published address, and the responding server reports itself as Apache. Reverse DNS for the address behind rakuten.co.jp resolves to lb-133-237-182-225.lbaas.jpe1a.rdcnw.net.
The authoritative name servers are ns02.rakuten.ad.jp and ns06.rakuten.co.jp. Mail for rakuten.co.jp is handled by Microsoft 365. The certificate rakuten.co.jp presented to us was issued by DigiCert Inc, covering 2 names, with 189 days left on it at first check, and negotiated over TLSv1.3. Our first check of rakuten.co.jp returned HTTP 200 in 6734 ms, of which 173 ms was name resolution and 156 ms the connection. The request to rakuten.co.jp passed through 1 redirect before it settled on https://www.rakuten.co.jp/. Those figures are the baseline this page measures rakuten.co.jp against from now on, every 20 minutes.
What to do if Rakuten is not working for you
Is it them or you?
rakuten.co.jp is answering us, but slowly enough that browsers and apps will give up first. That is a problem at their end, and it often clears without anyone doing anything.
The first thing worth trying
Do not resubmit an order you are unsure about. Confirmation emails run late under load. Check your order history before trying again, or you will buy it twice.
How shopping & delivery services typically fail
Products browse perfectly, the basket fails. Queue pages appear. Orders may complete but confirmation emails arrive hours later, which causes a second wave of duplicate orders from people who assumed failure. The rest of the steps, and why this category breaks the way it does, are on our shopping & delivery status page, with more background in what an overload error looks like.
The link below unfurls into a live card showing the verdict, so whoever you send it to sees the evidence rather than your word for it.
Put a live badge on your own site
An SVG that always shows Rakuten’s current state, updated from our checks. Works in a README, a status dashboard or a footer.
Free, no account, and it will keep working. We ask nothing in return beyond the link back.
Rakuten measured against its peers
How it compares with other shopping & delivery services
Over the last 30 days Rakuten ranks 6 of 9 shopping & delivery services we monitor, measured on recorded uptime. The category averages 100.0%, and Rakuten sits at 100.0%. The steadiest in this group is Amazon.
On speed, Rakuten answers our checks in about 5499 ms against a category average of 808 ms - Slower than its peers. Response time is not availability, but a service drifting well above its own normal is often the first sign of trouble.
What the last 24 checks looked like
Across the most recent 24 checks, the quickest response was 5112 ms and the slowest 6352 ms, against a 30-day average of 5499 ms. The chart above plots each one, so a widening spread is visible before it becomes an outage.
All figures are our own measurements, taken every 20 minutes from one network. What that can and cannot see is set out in the methodology, and every shopping & delivery service is listed on the category page.
The server that answered Mostly hidden
- IP address
- 23.48.224.196 and 1 other
- Server
- Hidden until you sign in
- Powered by
- Hidden until you sign in
- Content type
- Hidden until you sign in
- Declared size
- Hidden until you sign in
- Transport and HSTS
- Hidden until you sign in
Five more fields about the server behind rakuten.co.jp.
Free, one click with Google, and nothing is posted or shared. We ask because the lookups behind this cost us real requests to other people’s servers.
Read from our last sweep of rakuten.co.jp, not requested when you opened this page.
Certificate Mostly hidden
- Status
- Valid
- Issued to
- Hidden until you sign in
- Issued by
- Hidden until you sign in
- Valid from
- Hidden until you sign in
- Expires
- Hidden until you sign in
- Protocol and cipher
- Hidden until you sign in
Who issued it, what it covers and exactly when it expires.
Free, one click with Google, and nothing is posted or shared. We ask because the lookups behind this cost us real requests to other people’s servers.
An expired certificate stops browsers loading a site entirely while the server itself stays perfectly healthy, which is why we track it beside the uptime figure.
.Rakuten status: Common questions
Is Rakuten down right now?
Rakuten is responding slowly. This page is refreshed by an automated check that runs every 20 minutes from an independent network, and by reports from visitors.
Why can I not reach Rakuten when you say it is up?
Because an outage can be partial. Our check runs from one network and asks for one page. Your problem may be regional, may affect only the mobile app, or may be local to your connection, DNS resolver or browser cache.
How reliable is Rakuten?
Rakuten has been reachable for 100.0% of the last 2 days we have measured, with 0 seconds of recorded downtime.
Does Rakuten have an official status page?
Rakuten does not publish a public status page, which is why independent monitoring and user reports are the only external signal available during an incident.
Rakuten discussion
Useful comments say what broke, roughly where you are and roughly when it started - That is what turns a pile of complaints into something other people can act on. Links are shown as plain text and carry no SEO value, so there is nothing here worth spamming.